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Order, Shipping, and Returns FAQs

From placing and paying for orders, to shipping and submitting returns, please review this page for answers to your questions.

Orders

Questions and answers about placing and tracking orders.

How do I place an order with PAR?

To place an online order with PAR, we ask that you complete the website Registration process before shopping. If you are with an organization that may have purchased from PAR before, please contact our Customer Support team prior to registering, or see Registration Help for instructions. If you are a first time purchaser for your organization you can click on Register to begin the process. Please note that you may update your information online whenever a change is appropriate. Password protection ensures that you are the only person who has access to your personal information.


There are other convenient ways to place your order with PAR.

  1. Call toll-free 1.800.331.8378 (U.S., Canada, U.S. Virgin Islands, Puerto Rico, and Guam) or via our International Toll-Free Numbers, Monday through Friday from 8 a.m. to 6:30 p.m., ET. All others, call 1.813.449.4065.   
  2. Email Customer Support for help.    
Download the Order Form and the New Customer Qualification Form and email it to PAR at the email address provided on the form.

How quickly will you ship my order?

Virtually 99% of the products on our website are in stock at all times. Orders received by 5:50 p.m. ET Monday through Friday will be shipped that same day (except for holidays). All other orders will be shipped on the next business day. We will use the shipping method you select.

How can I check the status of my order?

Orders placed online will receive an email confirmation with an order reference number. For further information about the status of your order, you may email your request (including the order reference number) to CS@parinc.com. If you cannot provide your order reference number, include the exact name and complete shipping address specified on your order. 

To check the status of orders placed by mail, phone, or fax, email Customer Support to verify that your order was received and shipped. Include the exact name and complete shipping address that was specified on your order.

When will I receive my order?

Basic Ground/Regular service to U.S. destinations takes about 4-10 business days. For faster service, Priority Overnight, and 2nd-Day Air delivery are available. Saturday delivery is available in some areas.

Basic Ground service to destinations in Canada, the U.S. Virgin Islands, Puerto Rico, and Guam takes about 7-14 business days. Expedited service is available.

Regular service to International destinations takes 2 or more weeks. Expedited service is available.   

For complete information about anticipated delivery times, available shipping methods, and shipping and handling rates, can be reviewed in the Shipping information section.

The fastest way to get access to get your purchases is to order through PARiConnect. You’ll get immediate access to your items—no shipping, no delays!

What are your payment requirements for orders?

Individuals must prepay their orders in U.S. funds with a personal or bank check, money order, wire transfer, or one of the following credit cards: American Express, Visa, MasterCard, or Discover.

If you are a new customer, our website requires prepayment by credit card, although you can generate a price quote through our shopping cart if you wish to pay by check or money order at a later time.

Companies, institutions, or other business entities within the U.S., Canada, Puerto Rico, and the U.S. Virgin Islands can use a Purchase Order. Prior approval from PAR is necessary to establish the ability to use Purchase Orders. Purchase Orders submitted by email or fax to PAR should specify net 30, F.O.B. Lutz, or F.O.B. Shipping Point.

My organization wants to issue a purchase order to PAR, but they are having difficulty finding PAR in our company's database. Does your company go by any other name?

PAR stands for Psychological Assessment Resources, Inc. Over the years we have adopted PAR, Inc. as our main DBA, but in some vendor files, our company may be listed as Psychological Assessment Resources. For additional information, please see our W9.

This is my first order; do you require information regarding my professional experience and eligibility to purchase your products?

Yes. In accordance with the Standards for Educational and Psychological Testing and PAR's competency-based qualification guidelines, many tests and materials sold by PAR are available only to those professionals who are appropriately trained to administer, score, and interpret psychological tests. Eligibility to purchase restricted materials is determined on the basis of training, education, and experience.

If you would like to see more information regarding our qualification guidelines, see the Qualification Levels FAQs.

How can I obtain a Price Quote so I can purchase the materials at a later date?

When you order via our website, the checkout process of our online shopping cart enables you to generate a Price Quote instead of submitting your order with payment for processing.

Does PAR accept payments made via wire transfer?

Yes. If you are an international customer and need information regarding how to remit payment via wire transfer, please contact PAR Customer Support. We will be happy to provide that information to you, as well as other information concerning your order and shipment.

What will you do with my personal information?

Your personal information is completely confidential and will never be sold to a third party. We will use your information to make your online shopping experience as easy as possible. The website will recognize you each time you visit, and you will not need to re-enter your personal information. Each order you place becomes part of your customer history with PAR. PAR also gathers summary statistics (non-personal information about the number of people who visit our website and the particular sections of the website they visit). This information is used in website planning and maintenance activities and helps us to improve the services we provide.

What is PAR's taxpayer ID number?

PAR's taxpayer ID number is 59-1913294.

Online Invoices, Orders, and Quotes

How to view invoices, orders, and quotes on parinc.com.

How can I view my invoices on your website?

From the My Account section, click on Orders. By default, any Sales Orders created within the last 60 days will be listed. You can search for older sales orders by date. To change the date range, click on the calendar icons next to the dates listed. The calendar dialog boxes enable you to choose specific dates (use the arrows at the top of the months to move forward or back one month at a time). Note that only the last 3 years of order history can be viewed online. For older sales history, please contact our Customer Support. 

How can I view my sales orders on your website?

When signed into our website, from the My Account section, click on Orders. By default, any invoices created within the last 60 days will be listed. Invoice number formats are IN-XXXXXXXX.

You can also search for invoices by date. To change the date range, click on the calendar icons next to the dates listed. The calendar dialog boxes enable you to choose specific dates (use the arrows at the top of the months to move forward or back one month at a time). Note that only the last 3 years of order history can be viewed online. For older sales history, please contact our Customer Support.

How do I create a quote on your website?

You can use our website to generate an official price quote, including shipping and handling, that can be printed out or converted to an order at a later time. This feature can be useful when you need to issue a purchase order or pay later by check or wire transfer. To create a quote, add one or more items to your cart by clicking the shopping cart icon next to each item. Click on View Full Shopping Cart, located at the bottom of the scrolling PAR shopping cart in the upper right-hand corner of your screen. Then, click Save as Quote, which will instantly create a quote using your default address and the regular shipping method.

Alternatively, if you would like to alter your shipping address or the shipping method on your quote, you can do so on the checkout screen. For more information on how to open your quote on the checkout screen, please see How do I convert a saved quote to an order? When you are on the checkout screen, you can edit your shipping address and method and save your changes by clicking the Save Quote button at the very bottom of the screen.

How do I convert a saved quote to an order?

To convert a quote to an order, log in to the PAR website and click on My Account in the PAR shopping cart in the top right-hand corner of the screen. Click on View Sales Quotes, which is located in the Account Tools section. To view an existing quote, click on the Quote Number. Quote number formats are SQ-XXXXXXXX-X. After you have opened the correct quote, click the Convert to Order button. You will be taken to the checkout screen, where you can edit your address information and shipping options and enter your payment information.

Agent and Assistant Help

Information for agents and assistants who are ordering for qualified individuals.

I am not the qualified professional who will be using the products, but I would like to be able to order on behalf of my boss/agency/organization. How can I register and order online?

Our website requires that the qualified professional on whose behalf you are ordering register with PAR and provide their qualification information first. Once they are registered, they can call or email us to request to add you as a purchasing agent which will allow you to place orders on their behalf.

I often order for my agency/business/institution, and there are numerous qualified professionals who work here. Because you seem to qualify individuals and not organizations, how am I able to order?

Our website does require that you are associated with a qualified professional at your organization for purchasing purposes. This ensures we abide by our guidelines which state we can only sell testing materials to qualified professionals via our online shopping cart. If you wish to order online, we recommend having someone who supervises/oversees the use of the testing products at your organization register via our website so that they can provide us with your log in details.

I need to place an order quickly but I am unable to wait to have the qualified professional set up an online agent account for me. Is there another way I can place my order?

If the qualified professional is already registered with PAR, you may place your order by phone or email. Please see the first question in this section for further guidelines and a downloadable order form.   

I am already an agent. When I log in, I am not able to modify my billing address/login details. How can I do this?

To protect account integrity for invoicing purposes, we do not allow you to modify the account billing address online for certain account types. If a change is necessary in your log-in details or in your billing address information, please Contact Us.

Sales Tax

Answers about how we collect sales taxes.

Do you charge sales tax?

Yes. To comply with current tax regulations, PAR collects sales tax in all U.S. states as applicable and as a registered importer to Canada, relevant GST/HST in Canadian provinces. 

How do we notify PAR our organization is tax exempt? 

If your organization is tax exempt, you’ll need to submit a tax-exemption certificate to avoid paying sales tax. PAR uses Avalara CertCapture, a secure portal, to maintain exemption certificates for our customers. If you’re a registered PAR customer, you’ll receive an email from notifications@certcapture.avalara.io that provides a secure link to upload your tax certificate. This email is from a secure system and allows us to receive your certificate quickly and efficiently. You can also email salestax@parinc.com with your tax exemption certificate and customer account number. We recommend sending your certificate prior to placing an order. If you place an order on our website and indicate you are tax exempt but do not have a tax-exemption certificate on file, we will hold your order for two business days prior to processing.

I received an email about sales tax from  notifications@certcapture.avalara.io. Is it legitimate?

Yes. If you received an email from notifications@certcapture.avalara.io and your organization is tax-exempt, use the links within the email to submit your organization’s sales tax exemption certificate. You may also email exemption certificates, along with your customer number, to salestax@parinc.com.

What happens if I am charged sales tax but my organization is exempt? 

If your organization is exempt from sales tax but you were charged sales tax because we do not have your exemption certificate on file, contact Customer Support to request a credit for sales tax. Please allow several days for credit processing.

Research and Training Discounts

Find out about the different discounts we offer.

How do I qualify for a training discount?

We offer two separate training discount programs. To qualify, you must be a professor/educator teaching a course, or a professional who is teaching/supervising in an internship or clinical practicum program in which you are training students in appropriate professional use of PAR-published products. In addition, you must complete and submit the most appropriate training program discount order form, along with any additional documentation that is requested.

Download and complete the PAR Clinical Training Program Discount Order Form (requires Adobe® Reader® to view), if you are conducting training with any of our proprietary assessment instruments in clinical programs that utilize practicums, internships, or post-doctoral positions. This is the most appropriate form for clinical training programs that are experiential in nature and take place outside of university/college settings. Examples include hospitals, clinics, etc.

OR

Download and complete the  PAR Educational Training Program Discount Order Form (requires Adobe® Reader® to view), if you are using any of our proprietary assessment instruments for training or educational purposes in college or university courses. This is the most appropriate form if the training will take place at a college/university and an official course number is associated with the training.

Once you download and complete the appropriate form, making sure to complete the second-page order form, which lists the items you wish to order, you may submit the form to PAR by email.

What kind of a discount do you offer for graduate student research? 

PAR offers a 40% discount to graduate students who use one or more of the products we publish in graduate research projects (e.g., master's thesis or dissertation research). Click here for the Graduate Student Discount Order Form. Please note that this discount cannot be obtained when purchasing via our website.

How do I qualify for the graduate student discount?

To apply for the discount, download, complete, and submit the PAR Graduate Student Discount Order Form by fax or mail (requires Adobe® Reader® to view), or email Customer Support and request a copy of the form.

This form requires you to list the specific items you wish to order, provide specific information about your research project, and include the signature of your supervising professor as proof that you are conducting a supervised research project.

Complete the form and submit it with your order for eligible products subtotaling $50 or more (before the discount).

Are all the products listed on your website eligible for the graduate student and/or training discounts?

No. Only products published by PAR are eligible for these discounts. On our website, products not published by PAR will contain the following language at the bottom of the Pricing tab on the product’s webpage:

Note: This product is not published by PAR, therefore the Training Program and Graduate Student discounts cannot be applied to these items. In addition, these items are not available for licensing.

   
   

Do I have to submit a new Training Program Discount Order Form each time I place an order?

If you are reordering the same materials you specified in your original application, and you submitted a form within the last 12 months, you do not need to submit another form. Simply mail or fax your order.

If you plan to order materials not specified in your original request, or it has been 12 months since you last submitted either the Clinical or Educational Training Discount Order Form, you will need to download, complete, and submit a new PAR Clinical or Educational Training Program Discount Order Form (requires Adobe® Reader® to view).

Do I need to submit a new Graduate Student Discount Order Form each time I place an order?

If you are reordering the exact materials you specified in your original application, you do not need to submit another form.  However, each year you need to renew your application by resubmitting a PAR Graduate Student Discount Order Form.

If you are ordering a product that was not specified on your original application, you will need to download, complete, and submit the PAR Graduate Student Discount Order Form by fax or mail (requires Adobe® Reader® to view), or email Customer Support, specify the new materials you wish to order, and request a new copy of the Graduate Student Discount Order Form. Complete and submit the revised copy of the form with your order.

How do I calculate the exact amount of my student or training discount order?

Simply deduct the appropriate percentage from your order subtotal, add appropriate tax (if any), and add shipping and handling charges based on the discounted subtotal. All payments should be issued in U.S. funds. If you have any questions about your order, please email Customer Support. Discount Order Forms will be processed by the next business day.

I am a graduate student; can I get a sample of one of your products to evaluate for use in my research project?

In many cases, graduate students can qualify to purchase a product manual and request a complimentary sample copy of the actual instrument. The product manual provides vital information about the development, administration, scoring, interpretation, psychometric properties, and appropriate uses of the product that will help you evaluate whether the product will meet your research needs. Be sure you request the product sample because it does not automatically come with the manual. If you decide that the product is not appropriate for your research, you may return it for a full refund. For more information, contact Customer Support for specific instructions about obtaining special copyright permission for this purpose.

Can I purchase testing materials and then photocopy them for use in my research project?

Copyright restrictions prohibit the photocopying of any materials purchased from PAR. If you plan to administer the entire test, you must purchase the number of test protocols you need.

If you plan to modify the instrument in any way for your research project (e.g., change wording, omit certain items, use a different answer sheet, translate into another language), email Customer Support for specific instructions about obtaining special copyright permission for this purpose.

Can my college/university order the materials on my behalf using a purchase order?

Your purchasing department must submit your Educational Training Program Discount Order Form along with the purchase order (either for the full amount of the products or adjusted to reflect the percentage discount). We will invoice the college/university for the adjusted amount. If there is any problem with your application or your order, a Customer Support Specialist will contact you or your purchasing department by phone or email.

Does PAR offer any other discounts or coupons?

PAR occasionally sends out promotional offers by email or regular mail. Promotional offers cannot be combined with other discounts or offers and cannot be applied to prior orders.

Shipping

Questions and answers about shipping, rates, and times.

What are shipping and handling costs and delivery timeframes?

PAR offers same-day shipping for all orders received Monday through Friday by 5:50 p.m., ET. Orders received after 5:50 p.m., or on weekends or holidays, will be shipped the next regular business day. If the item you are ordering is not in stock (extremely rare), we will notify you.

All orders are shipped from our distribution center in Lutz, Florida (33549). PAR offers competitive shipping and handling rates, as well as expedited delivery options.   

Estimated shipping times are listed below.

United States
Northeastern and southeastern US: 1–4 business days (Florida: 1 business day)  
Midwestern and western US: 4–6 business days  
We also offer 2-Day Air, Standard Overnight, and Priority Overnight shipping.

Canada, US Virgin Islands, Puerto Rico, and Guam
Regular shipping: 6–14 business days  
Expedited service: 2–3 business days

All other international destinations
Regular shipping: 7–14 business days  
Expedited service: 3–5 business days  
Customers are responsible for all duties and taxes. 

Shipping and handling charges will appear as a separate item on your invoice. This charge includes secure packaging, insurance, and rapid processing of your order. Rates and delivery times are based on the destination and the specific shipping method you select for your order.

Shipping and handling rates chart.

Can you ship my order to a P.O. box?

PAR ships all orders via Federal Express, including international shipments, so a street address is required for delivery to any destination. If you have no other option than a P.O. box, please make sure to note this in the "Special Instructions" text box of their online order.

Will I have to pay any additional charges when my package is delivered?

All packages are shipped VAT-collect. For expedited service to international destinations (depending on the country and/or region), additional customs and/or duties may be assessed.

Return Policy

Information about our No-Risk return policy and how to return items.

I ordered the wrong item by mistake. What is your No-Risk Guarantee?

We accept the return of any print or software item purchased from PAR. Returns made within one year will receive the full item price. For items returned within 45 days, the cost of ground/regular shipping and handling charges will also be refunded. 

Return your merchandise via a traceable method (e.g., UPS, FedEx, or certified mail) to our Distribution Center,

Attention: Returns
PAR, Inc.
16130 N. Florida Ave.
Lutz, FL 33549

NOTE: PAR is not responsible for the loss of merchandise that is returned via a non-traceable shipment method (e.g., regular postal service). 

Please return the merchandise in resalable condition with a copy of your invoice. Software returns must be made within 90 days.

PAR reserves the right to charge a restocking fee on products returned more than one year after the purchase date and to assess a service charge on any stopwatch or other equipment returned without its original box. PAR reserves the right to apply further return restrictions for products that have a newer edition available. Refer to the product page for the product’s return policy or contact Customer Support for a list of these products.

What documentation needs to accompany my return?

To ensure prompt and appropriate processing of your return, make sure you include the following documentation with your returned merchandise:
  • A copy of your original invoice/shipment packing slip. If you do not have a copy of the invoice, please reference your personal/business/institution order reference number (e.g., purchase order number) and provide the complete address to which your order was originally shipped.   
  • A note including your name, company name, complete address and telephone contact information, and the reason for your return.

The item I received is damaged or defective. Do I have to pay to return it to PAR?

If you received an item that was damaged or defective, please contact our Customer Support team. We will be happy to assist you in obtaining a replacement, and we can arrange for a pickup of the damaged or defective merchandise.

Does PAR require prior return authorization after 90 days from the date of purchase?

Prior authorization should be obtained for returns after 90 days from the date of your invoice. Failure to obtain prior approval may result in a delay in processing your return. To obtain prior authorization, simply email our Customer Support team. PAR charges a restocking fee on products returned more than one year after the purchase date.

How long will it take to process my return?

After your returned merchandise is received in resalable condition at our Distribution Center, please allow at least 7 business days for processing. After your return is processed, an Accounting Specialist will mail you a Credit Memo statement containing the details of your refund.

Note: Credit Memo statements for international customers will arrive by mail within a few weeks.

What does PAR charge for its restocking fee?

Returns after one (1) year require prior authorization and are subject to a 20% restocking fee. Bookstore returns require prior authorization after 6 months from the date of the invoice and are subject to a 20% restocking fee.

PAR reserves the right to assess a restocking charge for large quantity item returns.

What type of refund will I receive?

Refund processing depends on the original payment method.
  • Refunds for payments by credit card will be credited to the card used.   
  • Refunds for payments by business or personal check, money order, or bank transfer will be issued in the form of a check.   
  • Refunds for purchase orders for which payment has already been made will also be issued in the form of a check.   
  • Refunds for purchase orders for which payment has not yet been made will be issued in the form of a credit to the purchase invoice.

I recently purchased a new version of one of your tests. What should I do with unused and obsolete test protocols and materials from the prior version of the instrument?

PAR recommends that you destroy and discard the obsolete materials in a secure manner. If you or your institution does not have ready access to a secure recycling program, we are happy to obtain the materials from you and discard them through our own corporate recycling program. Simply contact Customer Support and a specialist will be happy to issue a prepaid return label to retrieve the obsolete materials for proper disposal (only available to U.S. customers and on PAR proprietary products).