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Web Issues and My Account FAQs 

If you need information about our website or have a question about your PAR account, you may find what you’re looking for here.  

Web Issues

Get information about technical support and how we handle your information.

Is parinc.com a secure website?

PAR is committed to providing you with a secure online ordering environment. Information received on our website will be used solely by PAR or its agents for internal purposes (e.g., confirming and tracking your order, registration, analyzing trends and statistics); it will not be sold or otherwise transferred to third parties. 

PAR uses TLS 1.2 technology—the most widely used system for internet encryption. We use this system to protect your personal and identifiable information, such as your credit card number, from unauthorized use, access, modification, or disclosure. 

 For more information please read our Privacy Policy. 

How will PAR use my information? 

PAR respects your privacy. The information you provide will never be rented or sold. PAR will use the contact information you provide for internal purposes, such as; and informing you of our new products, services, and offers. We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to (a) manage our database of customer information, (b) assist us in distributing emails, (c) assist us with direct marketing and data collection, (d) provide storage and analysis, (d) provide fraud prevention, and (e) perform other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform duties specified in our agreements with them. 

If you prefer not to have your information shared with these organizations, please contact us.

If you would like to opt out of PAR direct mail advertising, please send your complete name and address indicating your desire to opt out to:

PAR, Inc.
16204 N. Florida Ave.
Lutz, FL 33549

What is PAR’s position on the disclosure of my patient’s data and/or results from your copyrighted test materials to nonqualified individuals?   

PAR's position is that customers may not release copyrighted and confidential material to individuals not professionally qualified to obtain, review, and/or interpret them. PAR's instruments are trade secrets and protected by intellectual property laws including copyright and trade secret laws. Their usefulness and validity would be greatly compromised if they were available to the general public.

We realize that clinicians are often called upon to provide test data and/or results from our assessments for legal purposes, possibly requested by opposing counsel, judges, or the patient themselves. In addition, many clinicians contact us with concerns that they will be asked to provide test data to patients in order to comply with the Privacy Rule of the Health Insurance Portability and Accountability Act (HIPAA). For more details, you may view PAR's official statement addressing these concerns.   

Does PAR offer free technical support?

PAR provides technical support free of charge for all the products we sell. Our Technical Support Specialists have extensive product knowledge and direct access to both programming and product development staff for prompt and accurate answers to your questions.   

How do I contact Technical Support?   

Our Technical Support Specialists are available Monday through Friday from 8 a.m. to 6:30 p.m., ET. 

Email: Our Technical Support Specialists will allow you to provide information we need to assist you quickly. If you are using our software, please be sure to include any error message(s) you received and describe what you were doing when you got the error message(s). 

Phone: Toll-free 1.800.899.8378 (U.S. & Canada). All others, phone 1.813.449.4066. When contacting us by phone about a software issue, please be seated at your computer and have the original program disks with you.  

My Account

How to set up and make changes to your PAR account.

What is required to set up my account with PAR? 

You will need to supply your name, email address, company name, professional setting type, phone number, address, and qualification information.

How do I make changes to my account information?

Log in to parinc.com, then click on “My Account” to make changes to any of the above items.

Why do I have to register? 

Registration is required to use our online shopping cart and account management features. The information you supply when registering will be stored in our secure website database. Password protection ensures that you are the only person who has access to your personal information. 

If you are a purchasing agent/assistant and not the individual using or overseeing the use of the assessment products you are purchasing, please see our  Ordering and agent/assistant section.